FAQs

Frequently Asked Questions

Answers to commonly asked questions are provided here as a  convenience. If your question is not answered here or on our site, please call our Customer Service Center.


Resources & Links

NTA Tow Tariffs


 

  1. What is AutoReturn?
    X

    AutoReturn provides the technology platform for the Nevada Highway Patrol to dispatch and manage tows.

  2. How will I find my car?
    X

    You can utilize our website by clicking on Find Vehicle.

  3. What do I need to retrieve my vehicle?
    X

    You will need:

    · Proof of ownership, or

    · Notarized letter from the owner

  4. Who authorizes vehicle tows?
    X

    The NHP generally authorizes tows for accidents, arrests, recovered stolen vehicles, unlicensed drivers, unlicensed vehicles and special events.

    For vehicles towed from private properties (e.g., a private parking lot).  These tows are authorized by an agent of the private property and are performed in accordance with the local ordinances.

    If you believe that your car has been towed and is not found on the website, you should call the customer service line at 775-557-8688.

  5. What does towing and storage cost?
    X

    Companies have state approved rates they must abide by. Based on which company towed your vehicle you can find their approved fees here.

  6. What forms of payments are acceptable?
    X

    The following types of payment will be accepted:

    · Cash, money order or valid traveler’s check

    · Valid bank credit or debit card

    · Valid personal check with the name and address of the vehicle owner or authorized representative

  7. What if I have a complaint?
    X

    If you have any comments or suggestions about our service please complete a customer feedback form.

  8. How do I file a claim?
    X

    If you would like to file a claim, you may initiate a claim on-line by using the claims form.

  9. What happens to unclaimed vehicles?
    X

    Any vehicles not claimed are sold at a public auction.