Indianapolis, IN

In June 2013, AutoReturn was awarded a contract with the City of Indianapolis to manage a network of towing providers and to facilitate the automated dispatching of tow requests using our world class automated systems.  AutoReturn’s streamlined processes, dedicated staff, and proprietary dispatch and impound management systems have resulted in: tracking of stored vehicles and a dramatic increase to customer convenience for vehicle releases.  Prior to AutoReturn’s management of the towing and impound process, the city dispatched tow requests to three separate tow providers at multiple impound lots throughout the city.  This process required all vehicle owners to visit a city office building first, resulting in vehicle owner confusion and unnecessary steps to retrieve vehicles.  In addition, Indianapolis was unable to accurately document tow volume or response times, nor were they able to gauge customer service levels for its citizens.  In a condensed transition period, AutoReturn implemented processes and technology that would positively change all of this.  As of July 1, 2013, the City of Indianapolis has experienced improved tow response times, the ability to provide consistent oversight and control, and the convenience for its citizens to come to a “one-stop shop” to retrieve their vehicles.