Our Clients

It is time to bring great service to municipal towing. At AutoReturn we have a proven record of partnering with municipalities and state police agencies to measurably improve existing towing operations. We cure a big municipal headache.

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  • In May 2015, AutoReturn was awarded a contract with the City of Austin, Texas to manage the dispatch, towing and impound services for the Austin Police Department.  AutoReturn is working with the existing local towing and impound providers that have performed these important services for decades.  AutoReturn’s role is to manage this local network of service providers to facilitate the automated dispatching of tow requests, professional release of vehicles to their owners, and the effective disposition of unclaimed vehicles.  Prior to AutoReturn’s management of the towing and impound process, Austin dispatched tow requests to various tow operators with disparate systems, meaning data collection was difficult.  Now, Austin and its police department have  a transparent way to accurately document tow volume, response times, and customer service levels for its citizens.  In a condensed transition period, AutoReturn implemented processes and technology that positively changed the prior system while maintaining the status quo for local businesses.  As of September 1, 2015, the City of Austin has joined AutoReturn’s other municipal clients that achieve benefits from offloading the management of the tow process while retaining a way for consistent oversight and control.

  • In 2009, after winning a competitive RFP process against the other bidders AutoReturn became the single point of contact for the Baltimore County Police Department for all of its towing operations, engaging with the existing tow operators under contract directly with County. The process was seamless. Subsequently, the BCPD reported increased service and reduced administrative burden. Based on our outstanding service record, the County granted AutoReturn a contract extension in each successive year since the initial deployment.

    Before

    After

    Compaints to county: over one hundred per year Complaints to county: 3 total in 15 months
    Poor service and little accountability Increased accountability with reduced effort required by County
    Little use of technology World-class technology and active management
  • In March of 2013, after winning a competitive bidding process against other bidders, AutoReturn signed a contract with the City of Concord, California to provide the Concord Police Department with a new tow management software solution to be used to manage all the functions related to the CPD’s police-initiated towing process. The CPD was seeking a technology solution to automate its existing manual process for towing vehicles from the scenes of collisions, for arrests, and for impounds. The CPD utilizes a rotation of seven (7) local tow companies that tow vehicles to each company’s private impound facility. The project scope requires the ARIES technology platform to be compliant with a long list of requirements provided in the CPD’s Tow Management Software Specifications. Additionally, the scope of services also includes a wide range of services that include project management, guidance on industry best practices, training activities, and dedicated technical support services, including 24 x 7 call center coverage for technical support.

    Before

    After

    Unauthorized tow operators towing vehicles, lack of oversight and citizens being overcharged Improved accountability with protection for citizens
    Dispatch and administration required manual effort and limited data access World-class technology and active management
  • In 2015, AutoReturn was awarded a three (3) year contract with the City of Denver, Colorado that has two phases of implementation.  For the initial phase (implemented in March 2016), AutoReturn’s ARIES/Impound system will enable improved tracking of stored vehicles on the impound lot managed by the Denver Sherriff Department.  In the planned subsequent phase, AutoReturn would manage a network of towing providers and enable the automated dipsatching of tow requests using AutoReturn’s ARIES/Dispatch system.  Prior to AutoReturn’s management of the process, the Denver Sherriff Department devoted excessive adminstrative resources to manage the process.  With the implementation of AutoReturn’s systems, Denver has improved service levels, the ability provide consistent oversight and control, and removed the administrative burden from City staff.

  • The City of Henderson has joined AutoReturn’s other municipal clients that achieve benefits from offloading the reporting of private property impounds and repossessed vehicles.   Use of the private property impound portal frees up staff to perform more pressing law enforcement functions and provides the citizens of Henderson the ability to search for their vehicle on AutoReturn’s website.

  • In June 2013, AutoReturn was awarded the 5-year contract to manage a network of towing providers and to facilitate the automated dispatching of tow requests using AutoReturn’s automated dispatch system (“ARIES/Dispatch”) and to enable improved tracking of stored vehicles on the impound lot owned by the City but managed by AutoReturn through its ARIES/Impound technology. Prior to AutoReturn’s management of the towing process, Indianapolis dispatched tow requests to three tow providers at multiple impound lots and required all vehicle owners to visit a city office building first, resulting in vehicle owner confusion and multiple and unnecessary steps to retrieve their vehicles.  Indianapolis was unable to accurately document tow volume or response times and customer service levels for its citizens.  In a condensed transition period, AutoReturn’s systems were implemented as of July 1, 2013 and Indianapolis has begun to experience improved response times, the ability to provide consistent oversight and control, and allows citizens to come to a “one-stop shop” to retrieve vehicles.

    Before

    After

    Multiple points of contact to request and dispatch a single tow Dispatch requests are done electronically and system automatically dispatches the tow to the closest tow company
    Citizens traveled to multiple locations to retrieve their vehicle All vehicle redemption activities now take place at the consolidated AutoReturn service center
    No unified data system, and most reports were submitted via spreadsheet that were populated via manual entry Real-time reporting for all aspects of the city tow program, as well as system access to city officials where data and information can be independently accessed and validated at any time
    Citizens were required to pay citations at the IMPD auto desk before retrieving their vehicle Citizens can now pay at the AutoReturn service center
  • In October of 2012, after winning a competitive RFP process against other bidders, AutoReturn signed a contract with the City of Kansas City, Missouri to perform towing management services. Kansas City has recognized the unique value AutoReturn brings in its role through measurably improving towing response times and better management practices. Additionally, the Company implemented an extensive reporting program to hold AutoReturn and towing subcontractors accountable for delivering against our performance promise. What had been at times a public embarrassment for Kansas City has been transformed into an effective and efficient operation for the City.

    Before

    After

    Unauthorized tow operators towing vehicles, lack of oversight and citizen’s being overcharged Improved accountability with protection for citizens
    Dispatch and administration required manual effort and limited data access World-class technology and active management
    Poor service from the single source tow vendor and little accountability Increased inclusiveness of local tow operators, increased accountability and reduced effort required by City
    Poorly performing subcontractor related to response time Tow response times reduced to under 11 minutes per tow – no data prior to AutoReturn on response times, but anecdotal stories of tows regularly taking 45 minutes to an hour
    Public embarrassment to city Improved public perception of city towing
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  • The City of North Las Vegas has joined AutoReturn’s other municipal clients that achieve benefits from offloading the reporting of private property impounds and repossessed vehicles.   Use of the private property impound portal frees up staff to perform more pressing law enforcement functions and provides the citizens of North Las Vegas the ability to search for their vehicle on AutoReturn’s website.

  • In August of 2017, Alanis Wrecker Services partnered with AutoReturn and was awarded  a contract with the San Antonio Police Department to manage the Growdon impound facility.  Alanis is utilizing AutoReturn’s industry leading ARIES technology platform to support the management and operation of the facility to ensure the professional release of vehicles to their owners and the effective disposition of unclaimed vehicles.  As of October 1, 2017, the San Antonio Police Department  has joined AutoReturn’s other municipal clients in achieving benefits from utilizing ARIES.

     

  • In 2009, after winning a competitive RFP process against other bidders, AutoReturn signed a contract with the City of San Diego to perform towing management services. San Diego recognizes the unique value AutoReturn brings in its role and San Diego has achieved similar results to what our other municipalities have achieved with AutoReturn.

    Before

    After

    Officer in field: electronic dispatch to tow company managed dispatch center Officer in field: electronic dispatch direct to TTO in field from tow companies authorized for zone
    Police didn’t know when TTO would arrive, lack of City controls, limited tow company participation Tow response times improved to under 18 minutes using existing towing companies plus seven new ones
    Technology existed with shortcomings, no field-based tools Most highly integrated solution, real-time map tracking on MDTs
    Administration required manual effort, limited data access and availability Technology enables quick and easy access to data available 24 x 365, eases administration burden
  • In San Francisco, after winning a competitive RFP process against the previous contractor and other bidders, AutoReturn began to change the status quo immediately. AutoReturn measurably improved towing response times through the creation and implementation of proprietary dispatch technology and better management practices. Additionally, the Company implemented an extensive reporting program to hold AutoReturn and towing subcontractors accountable for delivering against our performance promise. What had been a very public failure for San Francisco was transformed into a source of pride and confidence for the City.

    Before

    After

    Complaints to city: Hundreds per year Complaints to city: Fewer than 4 per year
    Poor service and little accountability Increased accountability with reduced effort required by city
    Poorly performing subcontractors Tow response times cut over 60% to 11 minutes per tow using the same existing tow operators
    Little use of technology World-class technology and active management
    Public embarrassment to city Improved public perception of city towing