Welcome to AutoReturn, the nation’s leading provider of municipal towing logistics management.

The use of this site is subject to the following terms, conditions, and notices (the “Terms”), as well as all applicable laws. By accessing and using the AutoReturn site, you accept the Terms without limitation or qualification.

AutoReturn may at any time revise these Terms by updating this posting. You are bound by such revisions and should therefore visit this page to review the current Terms from time to time.

AutoReturn reserves the right, without notice and for any reason, to remove any content on this site, and to deny access of any user or users to all or any part of this site.


You may download material displayed on the AutoReturn site for personal, non-commercial use only. You must retain all copyright and other proprietary notices on downloaded and/or copied material. Any copy of material from the AutoReturn site you make and distribute for any purpose must also include these Terms. You may not distribute, modify, transmit, use, or reuse any of the contents of the AutoReturn site for any public or commercial purpose without the written consent of AutoReturn or any third party AutoReturn deems necessary. Anything you download, including the information and any images incorporated in the site, is licensed to you by AutoReturn for your personal noncommercial use. Because AutoReturn owns this site and its contents and AutoReturn can control access to it, you agree not to create any kind of hyperlink from any other site to the AutoReturn site unless you first obtain AutoReturn’s written permission.

Copyrights, other rights

You should assume everything on the AutoReturn site is copyrighted unless otherwise noted and may not be used except as provided in the Terms or with the express written consent of AutoReturn or any third party AutoReturn deems necessary. AutoReturn neither warrants nor represents that your use of the material displayed on the AutoReturn site will not infringe rights of third parties. Images of people or places displayed on the AutoReturn site are either the property of, or used with permission by, AutoReturn. Use of these images by you or other third parties is prohibited unless expressly permitted in the Terms or elsewhere on the AutoReturn site. Any unauthorized use of these images may violate copyright laws, trademark laws, the laws of privacy and publicity, and other applicable regulations and statutes.


The trademarks, logos, and service marks (the “Trademarks”) displayed on the AutoReturn site are the property of AutoReturn and other parties and may be registered and unregistered Trademarks of AutoReturn and others. Nothing contained on the AutoReturn site should be construed as granting by implication, estoppels, or otherwise, any license or right to use any Trademark displayed on the AutoReturn site without the written permission of AutoReturn or such third party that may own the Trademark. Misuse of any Trademarks, or any other content, displayed on the AutoReturn site is prohibited. AutoReturn reserves the right to enforce its intellectual property rights through civil and criminal proceedings.


Apart from your personal information (which is addressed in our Privacy policy), any and all communications or materials you send to the AutoReturn site, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions, are and will be treated as non-confidential and non-proprietary. Anything you send to the AutoReturn site may be used by AutoReturn for any purpose including but not limited to reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to http://www.autoreturn.com/, you irrevocably transfer and assign to AutoReturn, and forever waive and agree never to assert, any copyrights, “moral” rights, or other rights that you may have in such material. AutoReturn is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the AutoReturn site for any purpose whatsoever, including but not limited to developing, manufacturing, and marketing products and services.

By using this site, you may submit, or AutoReturn may gather, certain limited information about you and your usage of the site. Subject to the terms of the Privacy policy, AutoReturn is free to use such information for any purpose it deems appropriate.

No warranties

There is no warranty that any information or service provided or referenced by this site is either merchantable or accurate, that such information or service will fulfill any of your particular purposes or needs, or that such information or service does not infringe on any third party rights. Except for any express warranties stated on this site, if any, the information and services provided or referenced on this site are provided “as is” and with all faults, and the entire risk as to satisfactory quality, performance, accuracy and effort is with the user.

While AutoReturn uses reasonable efforts to include accurate and up-to-date information on the AutoReturn site, AutoReturn makes no warranties or representations as to its accuracy. AutoReturn may periodically add, change, or improve any of the information, products, services, programs, and technology described on the AutoReturn site without notice. AutoReturn assumes no liability or responsibility for any errors or omissions in the content of the AutoReturn site.

In fact, your use of the AutoReturn site is at your own risk. Neither AutoReturn nor any other party involved in creating, producing, or delivering the AutoReturn site is liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your access to, or use of, the AutoReturn site. For example, AutoReturn assumes no responsibility for, and will not be liable for, any damages from any viruses that may affect your computer equipment or other property on account of your access to, use of, or downloading from, the AutoReturn site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Please seek the advice of professionals, as appropriate, regarding the evaluation of any specific information, opinion, advice, or other content.


AutoReturn has not reviewed all of the sites which are linked to the AutoReturn site, and the existence of such links does not indicate our approval or endorsement of any material contained on any linked site. AutoReturn is not responsible for the contents of any site linked to the AutoReturn site; your connection to any such linked site is at your own risk.

Services and products

AutoReturn operates and controls the AutoReturn site from its headquarters in San Francisco. We do not in any way imply that the services we discuss are available or for use outside the municipalities we contract with or that we are soliciting business in any other jurisdiction.

The AutoReturn site is for informational purposes and service-related transactions only. References to any of AutoReturn’s or affiliated companies’ products or services are not intended to constitute offers to sell or solicitations in connection with any service or product. Some services and products may not be available at all times. Anyone interested in a particular service or product should e-mail info@autoreturn.com or contact the AutoReturn office to find out more information.

It is up to you as a prudent reader to understand and determine on your own what you need to do in order to make informed decisions in connection with matters discussed on the AutoReturn site.

Access to private areas

Access to and use of private, password-protected areas of the AutoReturn site are restricted to employees of AutoReturn and authorized users only.

No liability

The information, products, and services published on this web site may include inaccuracies or typographical errors. Changes are periodically made to the information herein. AutoReturn and/or its respective suppliers may make improvements and/or changes in the AutoReturn site at any time. AutoReturn and/or its respective suppliers make no representations about the suitability of the information, products, and services contained on this web site for any purpose.

In no event shall AutoReturn and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of or in any way connected with the use of the AutoReturn site or with the delay or inability to use the AutoReturn site, or for any information, products, and services obtained through the AutoReturn site, or otherwise arising out of the use of this web site, whether based on contract, tort, strict liability, or otherwise, even if AutoReturn or any of its suppliers has been advised of the possibility of damages.

Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.


The Terms will be governed by and construed under the laws of the State of California, excluding only its conflict of law provisions. Each party to the AutoReturn site Terms hereby submits to the exclusive jurisdiction and venue of the courts within the City and County of San Francisco, State of California, U.S.A. and waives any jurisdictional venue or inconvenient forum objections to such courts. Use of the AutoReturn site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph.

Any failure by AutoReturn to enforce any of its rights under the Terms or applicable laws shall not constitute a waiver of such right. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, you, AutoReturn, and the court shall endeavor to give effect to the intent reflected in that provision, and the remaining Terms provisions shall retain their full force and effect.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and AutoReturn as a result of this agreement or use of the AutoReturn site. AutoReturn’s performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of AutoReturn’s right to comply with law enforcement requests or requirements relating to your use of the AutoReturn Site or information provided to or gathered by AutoReturn with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect. This agreement constitutes the entire agreement between the user and AutoReturn with respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and AutoReturn with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.


Privacy Policy

Information we collect

We collect personal information from you when you utilize our web service processing features, such as your name, address and telephone number, driver’s license number, and vehicle license number.

Website information

Depending on what you do when you visit any website, you are providing information about your visit to the site’s owners. This includes the website maintained by AutoReturn at www.autoreturn.com.

Information we share

At AutoReturn, we use the information from your visit for internal purposes only. These purposes include making the AutoReturn site as useful and interesting to you as we can, to respond to your requests for information or other services, and to advise you of services and products. Additionally, we reserve the right to share limited information with the City and County of San Francisco and the California Department of Motor Vehicles (DMV). We do not use your personal information for any other purpose other than providing the necessary services to release the vehicle back to you or to conduct the sale of unclaimed vehicles subject to the DMV vehicle code regulations.

Protecting your personal information

Our policies to protect your personal information are:

  • To use physical, electronic and procedural safeguards to protect your personal information
  • To review the information security practices of entities with whom we share information
  • To require our employees to keep personal information confidential
  • To authorize only those employees who need personal information to perform their duties to access such information
  • All use of personal financial information (e.g., credit card information) is safeguarded by strict security procedures and mechanisms