San Antonio Vehicle Impound Facility uses multiple safeguards to minimize vehicle damage and personal property loss. However, we recognize damage and loss does occur in a small number of cases. We have a zero-tolerance policy toward missing property and take all claims seriously.
Claims should be filed immediately — while still on our lot. If you feel there is any discrepancy in the condition or contents of your vehicle, you must notify the impound facility staff to inspect such claims prior to the vehicle being removed from the impound facility.
We are committed to a fast and fair resolution of all claims and respond to all claims within two business days. We determine the validity of all claims based on the type of damage, and the vehicle condition report at the time of tow. We do not tolerate fraudulent claims and will pursue them aggressively up to and including criminal prosecution.