Problem solved

When we founded AutoReturn in 2002, the municipal towing industry was plagued with problems — long tow wait times, vehicle damage, property loss, low levels of reporting and accountability, conflicts of interest, and plenty of unhappy customers.

We saw a better way.

We went about building a new type of organization — a municipal towing management company for the twenty-first century which:

• Is run by a top-notch management team with deep operational expertise and the best staff available
• Insists on superior service to customers and municipalities
• Rigorously evaluates and implements world-class technology and management practices
• Enables networked communication at every step of the process — from tow requests through vehicle return
• Gives cities a transparent view into our operations with on-demand reporting
• Sets and exceeds high performance benchmarks

The results have been extraordinary.

Where we operate, tow response times are shortened, vehicles are returned faster, customer service is greatly improved, cities realize cost recoveries, fewer vehicles are damaged, and cities and citizens alike report far greater satisfaction.