A measurable difference.At AutoReturn, we don't simply facilitate towing. We deploy The result: unparalleled efficiency, reliability, transparency  |
Learn more Find out what we can do for your city.
|
|||||||||||
|
Towing
Dispatch — Automated GPS-enabled dispatch system sends dispatch requests directly to the closest available tow operators via handheld communications devices. Live dispatchers monitor tow requests to ensure trucks arrive every time. AutoReturn's average tow response time for 2008 was 13.11 minutes.
Towing management — We work with, not against, local tow operators. AutoReturn provides local operators with clear performance objectives and technology tools to meet desired standards. We coach lower performing tow operators to improve.
|
|
|||||||||||
|
Storage
Lot management — Lots are clean, well organized and professionally operated. Wireless handheld devices manage inventory and vehicle handling.
Security — Formidable perimeter fencing, round-the-clock security guards and digital audio/video surveillance improve vehicle and property security. Restricted storage areas protect evidence and investigative hold vehicles.
|
|
|||||||||||
|
Return
Automated services — Customers can easily access vehicle information and services via phone and Internet. Walk-in service centers feature personalized service and automated queues to speed wait and service times.
On-site customer service — Highly trained customer service teams are on staff around the clock every day of the year, including holidays.
Payment processing — Multiple payment methods are accepted, including credit cards, debit cards, personal checks or cash. Pay via phone, internet, or in-person.
Real-time reporting — We deliver operational transparency with on-demand, daily, weekly, monthly and quarterly reporting. Our proactive management flags potential trouble spots before issues pile up.
Complaint resolution — Every member of our customer service team is trained and authorized to minimize, mitigate or resolve all problems on the spot.
Vehicle claims — Claims can be filed online or in-person. Our staff is always available to promptly and courteously assist claimants.
Automated letter generation — User-friendly software lessens administrative burden by generating and mailing letters to registered vehicle owners.
Vehicle disposal — Effective, high-density auction method for unclaimed vehicles. Auction results are published on our website to promote transparency. No conflicts of interest — AutoReturn is not in the scrap or parts business.
|
|
